Terms & Conditions

Last updated: March 2026

1. Submission Window

All refund requests must be submitted within 24 hours of the original purchase time. Requests submitted after this window will not be eligible for a refund under any circumstance. The submission timestamp is recorded automatically at the time your request is received.

2. Eligibility

To be eligible for a refund, the following conditions must be met:

  • The product was purchased from a City River Vending machine.
  • The refund request is submitted within the 24-hour window described above.
  • A photo of the faulty or unsatisfactory product is provided at the time of submission.
  • The last 4 digits of the card used for the purchase are provided for verification.
  • The request is submitted by the original purchaser.

3. Non-Refundable Items

The following are not eligible for a refund:

  • Products that have been partially or fully consumed.
  • Purchases made at machines not operated by City River Vending.
  • Requests submitted without a valid product photo.
  • Duplicate refund requests for the same transaction.

4. Refund Method

Approved refunds will be issued to the original payment method used at the time of purchase. Please allow 5–10 business days for the refund to appear on your statement, depending on your card issuer. City River Vending does not issue refunds in cash or by any alternate payment method.

5. Review Process

All refund requests are reviewed manually. We reserve the right to approve or deny any request at our sole discretion. Submitting a refund request does not guarantee approval. You will be notified by email of the outcome of your request within 3–5 business days of submission.

6. Fraudulent Claims

Any attempt to submit a fraudulent, duplicate, or otherwise dishonest refund request may result in permanent disqualification from future refund eligibility and may be reported to the appropriate authorities. City River Vending reserves the right to pursue recovery of any funds issued as a result of a fraudulent claim.

7. Contact

If you have questions about this policy or your refund status, please contact us at contact@cityrivervending.com.

🌸 Spring 2026 Promotion
💵 $115 cash or vape & nicotine products

1. Eligibility

To qualify for the $115 referral reward, all of the following conditions must be satisfied:

  • The referrer must be 21 years of age or older at the time of submission.
  • The referred venue must be a 21+ age-verified location (e.g. a bar, nightclub, or similar establishment that restricts entry to persons 21 and over).
  • The installation must be for a vape and nicotine vending machine specifically. Referrals resulting in the installation of a general nightlife machine that does not include vape or nicotine products are not eligible for this reward.
  • The referred venue must have no prior contractual relationship with City River Vending.
  • A valid partner agreement must be fully executed (signed) between City River Vending and the referred venue.
  • A City River Vending vape machine must be physically installed at the referred venue's location.
  • The referrer must be identified at the time of onboarding. Retroactive referral claims are not accepted.

2. Reward Details

The referral reward is $115, paid in cash or vape and nicotine products at the recipient's preference. Product fulfillment is subject to availability and CRV's discretion. The reward is non-transferable. By claiming this reward, the recipient confirms they are 21 years of age or older.

3. Limitations

  • Only one referral reward is available per unique venue referred.
  • Self-referrals — referring a venue you own, operate, or have a financial interest in — are not eligible.
  • City River Vending employees, contractors, and agents are not eligible to participate.
  • Referrals for venues that are not 21+ establishments, or that result in a non-vape machine installation, are not eligible regardless of other conditions being met.

4. Promotion Period

This referral program is valid during the Spring 2026 promotional period. City River Vending reserves the right to modify, suspend, or discontinue this program at any time without prior notice. Referrals submitted before any discontinuation and that meet all eligibility requirements will still be honored.

5. Decisions & Disputes

City River Vending's determination of referral reward eligibility is final. Any disputes regarding eligibility or fulfillment should be directed to contact@cityrivervending.com within 30 days of the machine installation date.